1. Overview
This Refund Policy applies to paid Vislan subscriptions purchased through Paddle. Paddle acts as the Merchant of Record for Vislan purchases, meaning Paddle processes the transaction and handles buyer-facing payment and refund functions.
This policy does not limit any consumer rights that apply to you under mandatory law. If local law or Paddle's buyer terms give you stronger rights, those rights apply.
2. Vislan Pro subscriptions
Vislan Pro is a recurring subscription. The current price and billing interval are shown before checkout. Unless canceled, the subscription renews automatically at the interval shown at checkout.
You may cancel at any time to stop future renewals. Unless applicable law or Paddle states otherwise, cancellation takes effect at the end of the current billing period and you can continue using Pro until that period ends.
3. Refund eligibility
Except where required by law or approved by Paddle, completed subscription charges are generally non-refundable. Paddle may approve refunds in circumstances such as applicable statutory withdrawal rights, duplicate or incorrect charges, product defects or material misdescription, or other cases Paddle determines are appropriate.
Refunds may be denied where there is evidence of fraud, refund abuse, chargeback abuse, or other manipulative behavior.
4. Consumer withdrawal and mandatory rights
Some countries give consumers a statutory right to withdraw from certain online purchases within a specific period. Paddle applies the withdrawal and refund rights required for eligible buyers. Nothing in this policy removes rights that cannot legally be waived.
5. How to request a refund
Because Paddle is the seller of record for your purchase, refund requests should normally be submitted through Paddle using the “Manage subscription” or “Manage transaction” link in your Paddle receipt, or through Paddle's buyer support portal.
You may also contact Vislan at [email protected] if you need help locating your transaction or explaining a billing issue. If Vislan agrees that a refund should be issued, the refund will be processed through Paddle rather than by a direct payment from Vislan.
6. Refund timing
If a refund is approved, Paddle generally returns it to the original payment method where possible. The time it takes to appear depends on the payment method, bank, and Paddle's processing timelines.
7. Cancellation is different from a refund
Canceling your subscription stops future renewals but does not automatically refund the current billing period. If you want both cancellation and a refund, you must make a refund request and meet the applicable eligibility requirements.
8. Effect of a refund
If a subscription transaction is refunded or reversed, Vislan may remove the corresponding Pro access immediately or when instructed by Paddle. If only part of a transaction is refunded, access and account status may be adjusted as appropriate.
9. Chargebacks and unauthorized payments
If you believe a payment was unauthorized, contact Paddle or Vislan support promptly. Filing a chargeback does not guarantee that the charge will be reversed. Vislan or Paddle may temporarily restrict paid access while a payment dispute, fraud investigation, or chargeback is being reviewed.
10. Payment security and privacy
Paddle processes Vislan Pro payments as Merchant of Record. Vislan does not directly store your full payment-card number. Payment and account data is handled using secure web connections and is used only as needed to process subscriptions, prevent fraud, resolve billing issues, provide support, and meet legal obligations.
Vislan does not sell personal information or use billing data for malicious or unrelated purposes. For more information, see our Privacy Policy.
11. Contact
For Vislan billing assistance, email [email protected].
Effective date: September 10, 2026.